Customer service with German for a luxury brand

Gdańsk

Your responsibilities:

Respond to customers via phone, chat, and email. You’ll be the voice that keeps our customers happy and informed.
Keep an eye on every interaction, solution and follow-up in our CRM system so that nothing escapes your attention.
Figure out whats wrong and offer clear solutions using different tools.
Work with your team to make every customer’s experience better than the last. It’s all about teamwork to make the magic happen
Show enthusiasm and warmth in every conversation so that every customer feels they are talking to someone who really cares :)
Use your knowledge and skills to troubleshoot problems.

Our requirements:

Willingness to develop in the customer service.
A passion for IT and technical tools is a plus! If youre into problem-solving with tech, youll love this role.
Strong communication skills to chat in German at at least C1 level at least and in English at B2 level.
Attention to details stuff and focus on finding solutions.
Willingness to keep learning and adapting to new tools, technologies, and processes.

Optional:

What we offer:

Support of a recognized luxury brand known for its commitment to quality, innovation and customer satisfaction.
Remote work from home
Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
Stable full-time employment based on an employment contract
Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
Team-building events to foster a collaborative work environment.
Team leader support at every stage of cooperation.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.