Team Leader with English

Team Leader with English

 With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of a Team Leader with English.


  • Supervising a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintaining utilization and day to day operational management
  • Ensuring achievement of SLA targets
  • Conducting daily and weekly meetings to share business updates
  • Conducting RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
  • Working closely with subject matter experts issues as well as manage the queue and productivity of their teams
  • Advanced level of English, min B2.
  • Solid understanding of workflow, tools used for providing services
  • Previous experience in managing team
  • Experience working as an Agent in same/similar workflows
  • Willingness to learn and work on a dynamic project
  • This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)
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