Quality Specialist with German

Quality Specialist with German
Miejsce pracy: woj. opolskie
Your profile:
  • Fluent German language skills - a must!
  • Communicative command of Polish or English,
  • Ability to focus and pay attention to details,
  • Communicative and meticulousness are qualities that distinguish you,
  • Availability to work full time,
  • Knowledge of MS Office package.
Your tasks:
  • Listening to, verifying, transcribing and evaluating conversations conducted in German in accordance with defined policies and procedures,
  • Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures,
  • Adherence to parameters and interpretation of monitoring calls according to procedures,
  • Analysis of quality results and preparation of basic summaries,
  • Recommend solutions and improvements based on quality monitoring results,
  • Providing feedback, identifying area for improvement
We offer:
  • Flexible working hours and salary adequate to your skills,
  • Possibility to use our office in Warsaw (Metro Politechnika) or 100% remotely,
  • Co-financing of the medical package and sports card,
  • Clearly defined tasks and training to prepare you for work,
  • A cohesive, supportive team and work in a friendly, international environment,
  • Equipment necessary for work.
Who are we?CCPORTER is a Polish company operating globally. Weare based in the vibrant city of Warsaw with operation in20 countries. We provide professional services forcompanies in the field of business development, enablingthe combination of various outsourcing services.Why consider a #dreamjob with CCPORTER?With us, you will have the opportunity to develop your salesand language skills and work in an international environment.We offer flexible forms and places of cooperation. Ourcompany is based in Warsaw but you can join us from thecomfort of your home!We deliver a personal computer and headphones to yourhome.