Global Customer Engineer

The Global Customer Engineer will provide technical assistance to our international customers and offices. This role will manage system cases, new products, and test programs; and provide training to customers and Lantek employees in our products.

Global Customer Engineer
Location: Katowice
Your responsibilities:
  • Define and execute operations worldwide where Lantek does not have direct assistance from offices or partners and override local offices in specific situations.
  • Install, start, operate and maintain complete Lantek installations comprising Lantek systems, Lantek integration mechanisms with cooperating systems and Machine configuration and start-up
  • Specify, plan, manage and close small/medium customer projects.
  • Define solutions adapted to the customer’s needs within Lantek systems.
  • Identify requirements not included in standard products and specify them for estimation and development.
  • Train customers in the usage of Lantek systems.
  • Support all Operations units in Lantek offices and for Lantek partnersAct as a driver for issue resolution, coordinating different Lantek units.
  • Business travel abroad for on-site installations and trainings up to 25% of the working time.
  • Work in a benchmark company in its sector that is constantly committed to innovation.
  • Being part of a dynamic and highly qualified work team.
Our requirements:
  • Technical background, preferably in Computer Engineering.
  • Experience in technical projects involving Software in an industrial environment would be a plus.
  • Ability and attitude to troubleshoot various problems in Windows environment.
  • Knowledge of Lantek systems would be a plus.
  • Understanding of Manufacturing Processes.
  • Understanding of Metal Processing Technologies for sheet metal, tubes, and profiles.
  • Fluent English (in speech and writing)
  • Good interpersonal skills.
  • Good organizational and time management skills.
  • Customer-oriented; ability to understand and identify customer needs. Available for any event and proactive in providing advice, assisting in diagnosing problems, and defining solutions.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.