Customer Service Representative - Accounting with German Language

We are looking for talented people for the role of
Customer Service Representative - Accounting with German Language
woj. dolnośląskie
Summary

In this function, you will be able to gain experience in a customer-facing position and build your knowledge in domains like accounting, conflict management and intercultural communication.

 

You will be working with a supportive and collaborative team which will help you develop your skills and process expertise.


You will also have a great opportunity to participate in interesting projects aiming to improve our processes, which will help you to grow your career.

Responsibilities

The main activities in the position of Customer Service – Accounting involve :

  • Daily customer contact through email, phone and cases with the objective to address customer inquiries in regard to invoicing and contract management
  • Updating customer data to ensure the accuracy of internal records
  • Ensuring an effective communication within internal departments
  • Handling issues and following the designated escalation path
  • Managing customer escalations
  • Processing payments
You have
  • Good level of English language (min. B2)
  • Good level of German language (min. B2)
  • Knowledge of the MS Office package, Google sheets
  • Attention to details, proactive approach, interpersonal skills
  • Good written and oral communication etiquette
  • Time management skills
  • Experience in a BPO area would be a plus
We offer
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
  • Great atmosphere, fun team
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.