Customer Care Specialist with Italian

Customer Care Specialist with Italian
Location: Kraków

 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Customer Service with English!

Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

 

Responsibilities:

  • Delivering an exceptional level of service to our customers involving several key responsibilities that include:
  • Response to customer inquiries via e-mail, telephone, fax, or system,
  • Order processing in relevant customer service systems which includes orders entry,
  • Service administration,
  • Complaint handling,
  • Billing inquiries which include price quotations, price checks, and item quantity,
  • General administration which includes customer files and sales contracts maintenance,
  • Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.,
  • Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements,
  • Provides ad-hoc support to internal and external stakeholders,
  • Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs,
  • Perform all tasks in compliance with Genpact’s internal policies, and procedures,
  • Successfully graduating the training plan attached to the position and the tasks.

Requirements:

  • Fluent in Italian at least C1 level,
  • Good knowledge of English at least B2 level,
  • Understanding of the culture of the serviced country,
  • Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet,
  • Solution-oriented. Identifies and analyses problems to make logical fact-based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies,
  • Professional, emotionally mature, and ethical, with strong interpersonal skills and the ability to work well with a broad range of personality styles and types.

We offer:

  • Luxmed private medical care,
  • Unum private life insurance,
  • Sodexo LunchPass card, after trial period,
  • Co-financing for the MultiSport card,
  • Additional days of holiday leave, depending on seniority, max. 4 days,
  • Employment based on an employment contract.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.