B2B Customer Care Agent

B2B Customer Care Agent (temporary contract)
Location: Warszawa

Why you should apply:

  • We grow fast – only in 2018 we opened over 30 completely new positions, with over 160 people currently on board
  • Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station
  • Prospects for the future - over a half of all higher level positions are taken over by internally promoted employees
  • Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
Responsibilities: 
  • You ensure professional and smooth advice for corporate customers during the Christmas season
  • You are the competent contact person for company inquiries about the gift cards and the online shop for corporate customers
  • You prepare offers, answer written and telephone inquiries and are the first point of contact for complaints from corporate customers
  • You deal with issues in a solution-oriented and customer-friendly manner
  • You support the team with administrative work as required

Profile: 

  • You speak fluent German and French and advise our customers throughout Switzerland (mail/telephone)
  • Ideally, you have completed basic training in the commercial field
  • You are a communicative person and like to be in written and telephone contact with customers
  • You have the ability to adapt to the workload and keep calm and overview in hectic situations
  • You have good IT skills with all common Office applications

We offer you:

  • temporary contract (19.09.2022-23.12.2022) with the possibility of extension
  • possibility to use foreign languages in everyday contact with natives
  • opportunity to work with the newest fashion trends
  • position in the employee-friendly company where you can grow and develop
  • private medical coverage


www.frista.com